DoubleTree By Hilton

DoubleTree By Hilton
12 Jalan Ngee Heng
Johor Bahru 80000

Modern, Comfortable, Convenient Hotel

(Ratings: On a scale of 1 to 10, with 1 = Worst and 10 = Best)
Overall: 7
Visited: Nov-2016
Ambience & Setting: 8
Food & Beverage: 7
Service: 7
Value for Money: 8
Spent about SGD $400 per person.
- $300 Accomodation 3D2N
- $100 Room Service

Nearby Attractions: Sultan Abu Bakar Royal Palace Museum, Legoland Malaysia, Endau Rompin National Park, Johor Bahru Art Gallery, Arulmigu Sri Rajakaliamman Glass Temple, Istana Bukit Serene, Sultan Abu Bakar State Mosque, Sultan Ibrahim Building, Angry Birds Activity Park, Johor Bahru Zoo, Dataran Bandaraya Johor Bahru, Danga World Petting Zoo, Danga World Theme Park, Taman Merdeka, Kraftangan Malaysia Cawangan Negeri Johor, Hello Kitty Town, Tanjung Piai National Park

Hotel Facilities: Business Centre, Free Wi-Fi, Conference Rooms, Gymnasium, Laundry Service, 3 Restaurants (Makan Kitchen, Tosca Italian Trattoria, The Food Store), Swimming Pool, 2 Lounges (Axis Lounge, Executive Lounge), Cable TV, Doctor On Call, Florist On Call, Vehicle Rental Service, Complimentary Parking, Currency Exchange Service

Hotel Activities: Work Out, Internet Surfing, Meetings, Swimming, Shopping


Located about 20 minutes walk, and 10 minutes drive away from the Customs, Immigration, and Quarantine Complex (CIQ) in Johor Bahru, just after the Malaysia Singapore causeway, DoubleTree By Hilton is a modern contemporary, 4-star hotel which emphasizes thoughtfulness in service. Conveniently located near the Johor Bahru City Square mall, the Komtar JBCC mall, and the Meldrum Walk night market; the DoubleTree By Hilton hotel offers comfort, friendly service, and convenience.

Ambience at DoubleTree By Hilton is modern, clean, and stylish sleek, offset by eye-catching decor. The spacious, open areas lend a sense of grandeur, while the opulent beige marble, plush carpets, and warm lighting lend a luxurious, sophisticated feel. There is ample natural lighting and good surrounding views, though the hotel looks drab and plain outside. I love the striking modern impressionist artwork that adorn the corridor walls, and the overhead lamps in the conference foyer and lift lobby that resemble birds in flight.

Rooms at DoubleTree By Hilton are clean, well-equipped, and decently sized. We stayed at the 1-bedroom suite, which offered a nice size living room, a bathroom with both standing shower and bathtub, and a bedroom with a king size bed. The bed is comfortable, though I wish the wardrobe were slightly larger. The bathroom and pantry is well stocked, with amenities replenished daily. The living room has ample seating for a whole family, with a mix of comfortable chairs and sofas. The 2 large screen televisions have several cable tv options, and the in-room wifi connection is fast and stable.

Food at DoubleTree By Hilton is mostly provided by the Makan Kitchen, or The Food Store. Generally, food quality and taste here is better than I expected, being slightly above average for most dishes I sampled. The room service dishes, be it Western or Malay (local) dishes, were tasty and well-executed. However, the buffet breakfast was not that great. While they offer a good variety, I find the mass executed dishes to be of poor quality, lacking in flavour or texture. You're better off either ordering room service, or eating elsewhere. The complimentary cookies given to each guest upon check-in is delicious, and a most welcome service.

Service at DoubleTree By Hilton is courteous, professional, and efficient. Our encounters with staff mostly left a good impression, they are attentive and quick at fulfilling requests. Polite as well, offering greetings even if you encounter them along the corridors or in lifts. Generally feel very welcome here. They display good knowledge on the surrounding area, able to offer advice if asked. The only poor service encounter I experienced was actually while checking-in, as I had to wait nearly 1 hour for my room to be ready, on a weekday afternoon. Waste of my time, at least relaxing in the lounge made the wait slightly more bearable.

Facilities & Activities
The facilities and activities at DoubleTree By Hilton are suitable for business travellers and leisure travellers. They seem to cater more for business travellers and events, as the conference rooms and ballrooms are well equipped and spacious. The usual basic leisure facilities such as a swimming pool and gymnasium are present, while not the best I've seen, it's decent enough. Oddly, they lack activities for families and children. However, this is mitigated due to their convenient location to 2 shopping malls, both of which offer a variety of entertainment options for all ages. I would stay at the DoubleTree By Hilton hotel again if possible.


DoubleTree By Hilton 01 - Exterior Facade

DoubleTree By Hilton 02 - Living Room

DoubleTree By Hilton 03 - Bedroom

DoubleTree By Hilton 04 - Bathroom

DoubleTree By Hilton 05 - Swimming Pool

DoubleTree By Hilton 06 - Gymnasium

DoubleTree By Hilton 07 - The Food Store

DoubleTree By Hilton 08 - Makan Kitchen

DoubleTree By Hilton 09 - Conference Rooms

DoubleTree By Hilton 10 - Executive Lounge