ITC Maratha Hotel

ITC Maratha Hotel
Sahar Andheri East
Mumbai 400 099
Maharashtra
India


http://www.itchotels.in/hotels/itcmaratha.aspx


Elegant Sophistication, Beautiful Setting But Lacking In Soul

(Ratings: On a scale of 1 to 10, with 1 = Worst and 10 = Best)
Overall: 8
Visited: Feb-2013
Ambience & Setting: 9
Food & Beverage: 8
Service: 8
Value for Money: 6
Spent about SGD $1300 per person.
- SGD $1100 Accomodation 3D2N
- SGD $200 Room Service


Nearby Attractions: Mahalaxmi Race Course, Gateway Of India, Kanheri Caves, Sanjay Gandhi National Park, Borovilli National Park, Film City, Bombay / Mumbai Museum, Prince Of Wales Museum


Hotel Facilities: 5 Restaurants (The Peshwa Pavilion, Peshawri, Dum Pukht, Dakshin Coastal, Pan Asian), 2 Bars (Bombay High, Catherine’s), Conference Facilities, Swimming Pool, Fitness Centre, Laundry Service, Butler Service, Kaya Kelp Spa, Paid Wi-Fi, 29 Inch TV, Newspapers On Request, Car Rental Service, Florist, Barber / Beauty Salon, Concierge Service, Medical Service, Business Centre, Currency Exchange Service, Celluar Telephone Rental Service


Hotel Activities: Swimming, Exercise Work Out, Massage, Spa, Internet Surfing, Steam Room, Sauna, Jacuzzi, Facials, Yoga Classes, Meditation Classes, Hair Styling, Hair Cuts, Floral Arrangement & Gifts


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Introduction
Located just 5 minutes drive from Mumbai airport, ITC Maratha Hotel exudes a high level of class and sophistication. Styled after the Maratha dynasty, an Indian warrior caste from Maharashtra, India, the ITC Maratha Hotel feels luxurious and extravagant, but somehow missing an element of personal human touch. Prices are also rather high, and a stay here is quite expensive.

Ambience
Ambience at ITC Maratha Hotel is best described as Indian sensibilities and culture meeting European class and architecture. The hotel lobby and reception is grand and spacious, with intricate carvings and sculptures, and hand woven tapestry adorn the walls. Chandeliers hang from the ceilings, and even the public bathrooms are luxurious, with shoe buffing machines, and baskets for used towels!

Room
We were in the ITC Maratha Hotel room known as Executive Club. The room was well decorated, and has a work desk with a paid internet connection / paid wi-fi. While the TV screen was quite large, viewing options were somewhat limited. The bathroom was very elegant and luxurious, decked in marble and with a choice of bath tub or shower. However, I noted there wasn't a bidet, which is commonly found in other 5 star hotels. I also like the reclining chair in the room, and the bed was large and comfortable. I initially had trouble finding the controls for the air conditioning, and most of the light switches are manual, and not centrally controlled.

Food
Food at ITC Maratha Hotel is decent, with a choice of buffet style or ala-carte. Complimentary breakfast was included in the package at The Peshwa Pavilion. Generally, the Indian food is much better compared to the Chinese or Western food. There were several other restaurants, however, I didn't have any opportunity to dine at them. However, prices at all the restaurants here are quite high, as befitting a 5 star hotel, although the service provided is also efficient.

Service
Service at ITC Maratha Hotel is excellent and efficient, but sadly lacking in friendliness or the personal human touch. I found little other fault with the service, as staff are well trained and knowledgeable, but I couldn't shake that 'robotic' feeling I get from them. Tipping is practiced here, so do prepare some loose change for staff that assist you.

Facilities & Activities
ITC Maratha Hotel is actually only 7 levels high, but they have a quirky level labelling, where level 1 is labelled as level 11, level 2 is labelled as level 12, level 3 is labelled as level 13, etc. This gives a false impression of height to ITC Maratha Hotel. Facilities are rather extensive, especially with 5 restaurants, and the Kaya Kelp Spa, which provides a full suite of spa, massage and beauty services.

Tip: ITC Maratha Hotel is only about 15 minutes drive away from several local eateries that practice good hygiene standards. Call for an enclosed vehicle / cab, as there are beggers at traffic lights outside the ITC Maratha Hotel.


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Update Mar-2016: More than 3 years later, and ITC Maratha Hotel still looks as splendid as ever. Much remains the same, from the ambience, to the service, to the rooms, and the food.








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