Riverview Hotel

Riverview Hotel
382 Havelock Road


5 Star Service In This 4 Star Hotel

(Ratings: On a scale of 1 to 10, with 1 = Worst and 10 = Best)
Overall: 9
Location: 9
Service: 10
Room: 8
Facilities: 9
Visited: Jan-2013


I've recently completed running a workshop here at the Riverview Hotel. While the choice of location was decided by my company, I'm glad they decided to hold the workshop here. Having already dined at 2 of their 3 restaurants, I already had a good impression of the Riverview Hotel. My experience running the workshop here actually improved my impression of their service!

The Riverview Hotel has an excellent location, with scenic views of the Singapore River, and relatively close to the nearby watering holes of Mohamed Sultan. Rooms at the Riverview Hotel are clean and neat, and staff ensure that the facilities are well maintained. Room rates per night are relatively reasonable, with prices starting at SGD $180 per night for the most basic room, and going up to SGD $700 per night for the best suite.

The facilities at Riverview Hotel are pretty good too, and include a swimming pool, gym, a business centre, free wi-fi in the rooms, laundry service, postal service, a gift shop, 3 restaurants, currency exchange service, concierge service, and even a 24 hours medical care service!

Most of our time was spent in the function rooms. The Riverview Hotel has 6 ballrooms, all of which has projectors and an audio system, and also includes flipcharts, markers, sweets and water. A meeting package starts at SGD $1200 for 1 ballroom over 1 full day, and going all the way up to SGD $7000 for 1 ballroom over 1 full day.

Dining options are plentiful at Riverview Hotel, and all come highly recommended. The River Garden Coffee House offers an international western and asian buffet, waterfront dining, a beer garden, and is open 24 hours a day. Or dine at the classy River Palace, a chinese restaurant that offers zi char dishes on an ala carte buffet style. The Irodori Japanese Restaurant offers japanese food and fresh seafood ala carte buffet style as well. Finally, chill out and drink at the Jade Lounge, which features live music.

Service at the Riverview Hotel is top notch! Throughout our workshop, we bothered the staff many times with various requests, but they helped us out quickly and with a smile! And whenever you dine at any of the restaurants, staff will greet you, and also ensure that you're enjoying your meal. We always felt like we were well taken care of by the staff, and everything that we needed to run the workshop successfully was provided for us.

We gave all the staff who assisted us appreciation gifts at the conclusion of our workshop. Apparently, the excellent service culture here stems from a 'family-oriented' workplace culture that the management put in place. Because of this excellent service I've experienced, I highly recommend the Riverview Hotel for an afforable stay or business meeting!

In particular, I'll like to commend Vivi Kusumawaty from sales and Lee Kim Peng from banquest operations. Both ladies assisted us greatly, and accomodated a lot of our requests! Big thank you to both of you!


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